FAQs

+ Are there any Contracts for the Office 365 Applications?

No - You only order the licenses that you need and pay monthly.

+ Do you offer Support Contracts?

Yes - we offer annual support contracts to manage your Office365 and eMail services and security. Contact us for a quote.

+ Why should we use Office 365?

Microsoft Office 365 for small business takes the industry's most recognized set of productivity and collaboration tools and delivers them as a subscription service. With our cloud services, your organization can lower overall costs and deliver the right set of tools for the right users, all with appropriate layers of security and compliance – especially when paired with our Advanced eMail Security to protect your phishing and malware concerns. And Office 365 includes a financially backed service level agreement, allowing you to feel confident that you chose the best cloud solution.

+ What are the Office 365 Features?

Email & Calendar - Office 365 gives you access to email, calendar, and contacts from virtually anywhere, at any time, on desktops, laptops, and mobile devices while it helps to protect against email malware.

Office Desktop Apps - With Office 365, you can get Word, Excel, PowerPoint, Publisher, and Access anywhere you work. Use the desktop versions at the office, stream live apps using any computer connected to the Internet or use Office Web Apps from your tablet or mobile device.

Document Sharing & Collaboration - Office 365 enables you to access and share documents and insights, contacts, calendars, and tasks in a single location and from a shared computer or smartphone.

IM & Online Meetings - Microsoft Teams helps you find and quickly connect with the right person through instant messaging (IM), video calls, or online meetings from within the Office applications you already use every day.

+ Is Office 365 "Office in the Cloud"?

With some Office 365 plans, you have access to familiar Office applications that are installed locally on your PC, but are downloaded and licensed from the cloud. When you're not at your own computer, you can stream live versions of the same applications to any computer that has Internet access. Or, you can use Office Web Apps from your tablet or smart phone. Office 365 service plans expand this experience by also featuring the latest versions of our cloud productivity services: Exchange Online, SharePoint Online, and Microsoft Teams. These familiar services combine to provide you with the most comprehensive productivity solutions for your business.

+ What is the reliability of Office 365?

At AppRiver, we know how to protect your business-critical information and stop threats long before they reach your servers. With Microsoft Office 365, you can trust the email and Web security experts at AppRiver to keep your important data safe.

Office 365 from AppRiver is built from the ground up for reliability, availability, and performance with a guaranteed 99.9% uptime, financially backed service level agreement (SLA). Our proven service also helps safeguard your critical data with geo-redundant, enterprise-grade reliability and disaster recovery with multiple datacenters and automatic failovers and a strict privacy policy. The most current antivirus and anti-spam solutions help protect your email 24 hours a day, seven days a week. Office 365 will never use your data for advertising or scan your email or documents for building analytics, data mining or advertising.

Office 365 Data Centers

All our facilities are SAS 70 Audited and have the following features:

  • Conditioned UPS power (N+1 redundant)
  • On-site diesel generators that can run indefinitely should utility power fail
  • N+1 redundant HVAC systems
  • Advanced fire detection and suppression systems
  • Physical access secured using military-grade passcards and biometric hand scanners
  • Cisco GSR 12000 class routers running HSRP (N+1 hot failover) through six leading communications providers
  • Unique multi-tier DDoS mitigation engine
  • Continuous network and application monitoring
  • Certified onsite staff
  • 100% network availability
+ Do you offer a Free Trial of your cloud solutions?

YES - you get to use our cloud services for 30 days to determine if they meet your business requirements.

Start your free trial today with no contract and no obligation to continue when the trial is over.